Choosing the Best Moving Company: What You Need to Know
A big move should be an exciting experience, not a stressful one. Whether you’re moving across town or across the country, hiring the right moving company can make all the difference. The best moving companies provide more than just transportation—they offer high-quality customer service, transparent pricing, and extra services that ensure a smooth transition.
With 35 million Americans moving each year, the demand for reliable movers is higher than ever. However, not all companies operate with the same level of professionalism. Some movers overcharge, some are unreliable, and others may lack the proper licensing and insurance to protect your belongings.
So, how do you ensure you’re hiring the best moving company? Let’s break down everything you should look for in a moving company, from customer service to pricing, written estimates, and specialty services.
A Moving Company Should Prioritize Customer Service
One of the biggest indicators of a top-tier moving company is its commitment to customer service. From your very first phone call to the moment your last box is delivered, you should feel like the company values your business and respects your needs.
Great movers are responsive, professional, and willing to answer any questions you have. Whether you’re calling for a quote, discussing logistics, or addressing concerns about delicate items, you should never feel rushed or ignored. A company that prioritizes clear, respectful communication is more likely to handle your move with the same level of care.
At Master Movers, we take pride in offering exceptional customer service. We understand that moving can be overwhelming, so we focus on guiding our customers every step of the way. Whether you’re moving locally or long-distance, our team is ready to ensure a smooth and stress-free transition.
Pricing Transparency Matters: Beware of Hidden Fees
A reliable moving company will provide clear and upfront pricing. Unfortunately, some companies offer low initial quotes only to add hidden fees later. To avoid unexpected costs, always ask for a detailed breakdown of pricing before signing a contract.
When reviewing quotes, ensure the company includes all potential charges, such as labor, mileage, fuel costs, and packing materials. Be cautious of quotes that seem too good to be true, as they may exclude essential services that you’ll be charged for later.
A written estimate is the best way to lock in a fair price. At Master Movers, we believe in honest and transparent pricing. We provide detailed written estimates so our customers know exactly what to expect—no hidden fees, no surprises.
Online Quotes vs. In-Home Moving Estimates
Most professional moving companies offer online quote requests, which is a great way to get a general estimate of costs. However, for long-distance moves or large households, an in-home estimate is the best way to ensure accuracy.
During an in-home estimate, a representative will assess your belongings, note any specialty items, and provide a personalized quote. This eliminates guesswork and ensures the final price accurately reflects the size and complexity of your move.
At Master Movers, we provide both online quotes and in-home estimates to fit your needs. If you’re planning a long-distance move, we recommend scheduling an in-home consultation to guarantee a precise estimate.
Look for a Moving Company with Online Resources & Customer Reviews
A reputable moving company should have an informative website with details about services, pricing, and frequently asked questions. Additionally, customer reviews can give you valuable insight into the company’s reputation.
Before hiring a mover, check Google reviews, Yelp, the Better Business Bureau (BBB), and social media for honest feedback from previous customers. Companies with consistently high ratings and positive reviews are more likely to provide reliable service.
At Master Movers, we’re proud to maintain an A+ rating with the BBB and have built a strong reputation in the Portland, Oregon area. Our customer feedback speaks to our dedication to professionalism, reliability, and top-notch service.
Specialty Moving Services: Do You Need More Than Just a Standard Move?
Not all moving companies offer specialty services, so if you have unique needs, it’s essential to choose a mover that can accommodate them. Specialty moving services may include:
- Piano Moving – Large, delicate instruments require expert handling.
- Packing Services – Some movers offer full or partial packing services.
- Furniture Disassembly & Reassembly – If you have large furniture, ensure your movers can disassemble and reassemble it for transport.
- Fine Art & Antique Moving – High-value items need extra protection.
- Storage Solutions – If you need temporary storage, check if the company offers short- or long-term storage options.
At Master Movers, we offer a range of specialty services to make your move easier. From furniture moving to storage solutions, we ensure your belongings are transported safely and securely.
Why a Written Estimate is Essential
A written estimate is one of the most important documents when hiring a moving company. It outlines what will be moved, the expected costs, and the terms of service. Without a written estimate, you could be at risk for unexpected charges or disagreements over services.
A reputable moving company will conduct a thorough inventory of your belongings before issuing an estimate. The document should include:
- A detailed list of furniture and belongings
- The approximate number of boxes being moved
- The number of movers and trucks required
- The estimated timeframe for the move
At Master Movers, we ensure that every customer receives a detailed, written estimate so there are no surprises on moving day.
Understanding Moving Insurance & Claims
Even with the most careful movers, accidents can happen. That’s why it’s important to hire a company that offers insurance coverage for your belongings. A good moving company will provide multiple coverage options to protect your items in case of damage or loss.
Additionally, a company should have a clear and straightforward claims process. If anything is lost or damaged during the move, you should be able to easily file a claim and receive compensation.
At Master Movers, we offer comprehensive insurance options and have a dedicated team to handle claims quickly and fairly.
How to Choose the Best Moving Company
Finding the right moving company is about more than just pricing—it’s about trust, reliability, and quality service. By looking for transparent pricing, excellent customer service, detailed estimates, and specialty services, you can ensure a stress-free move.
At Master Movers, we take pride in being one of the most trusted and highly recommended movers in Portland and the Northwest. Our team is dedicated to making your move as seamless as possible, whether you’re relocating locally, interstate, or internationally.
If you’re planning a move, contact us today for a free, no-obligation moving quote. Let us handle the heavy lifting while you focus on settling into your new home.