Hiring a moving company isn’t something most people do often. When you do, it usually involves a major life transition — a new home, a new city, or a new chapter for your business.
In Portland, there are dozens of moving companies to choose from. Some are small crews with a truck. Others are large, established companies with decades of experience. So how do you know which one is right for your move?
Here’s a practical guide to help you choose a Portland moving company with confidence.
Start With Licensing and Credentials
Before comparing pricing or availability, confirm that the moving company is properly licensed.
For moves within Oregon, movers must comply with state regulations. For interstate moves, companies must have proper federal registration and a U.S. DOT number.
A reputable moving company should be able to clearly provide:
- State licensing information
- Federal DOT number (for interstate moves)
- Proof of valuation coverage options
- Business address and contact details
Transparency at this stage is a good sign.
Look Beyond Star Ratings
Online reviews matter, but it’s important to look deeper than the overall rating.
When researching moving companies in Portland:
- Read recent reviews, not just the average score
- Look for patterns in feedback
- See how the company responds to concerns
- Pay attention to communication style
Professional companies respond respectfully to both positive and negative reviews. Thoughtful responses show accountability and engagement.
Understand the Estimate Process
Not all moving estimates are the same. Understanding how pricing works helps prevent surprises later.
Ask whether the estimate is:
- Binding
- Non-binding
- Not-to-exceed
Also ask:
- Is the estimate based on weight or hourly labor?
- Are packing materials included?
- Are there additional charges for stairs, elevators, or long carries?
A reliable mover will walk you through the pricing structure clearly and answer your questions without hesitation.
Ask About Their Moving Process
A professional moving company should be able to explain exactly what happens on moving day.
Questions to ask:
- Do you protect floors and doorways?
- Are crews trained and background-checked?
- How are items inventoried?
- What happens if something is damaged?
The more clearly a company can explain its process, the more organized and experienced it likely is.
Consider Experience With Your Type of Move
Not every moving company handles every type of move equally well.
If you’re moving:
- From a downtown Portland apartment with limited parking
- Across state lines
- A commercial office or retail space
- Into temporary storage
Make sure the company has experience with those specific scenarios. Local knowledge of Portland neighborhoods, traffic patterns, and building regulations can make a noticeable difference.
Evaluate Communication
One of the strongest indicators of a smooth move is how a company communicates before you book.
Notice:
- How quickly they respond
- Whether they answer questions thoroughly
- If they provide written documentation
- Whether they explain timelines clearly
Clear communication early usually reflects how the move itself will be handled.
Be Cautious of Extremely Low Estimates
If one quote is dramatically lower than others, ask why.
Common red flags may include:
- Vague pricing structures
- Missing service details
- No written estimate
- Limited online presence
- No clear business address
Moving is a service built on labor, logistics, and responsibility. Unrealistically low pricing can sometimes indicate shortcuts.
Ask About Storage Options
If your move involves timing uncertainty, ask whether the company offers secure storage. Integrated moving and storage services can simplify coordination and reduce handling.
Climate-controlled and vaulted storage options provide additional protection and accountability compared to standard self-storage.
Plan Ahead During Peak Season
Portland’s busiest moving months are typically late spring through early fall. Booking early gives you more scheduling flexibility and time to compare options carefully.
Even if your move is weeks away, starting the conversation early helps avoid rushed decisions.
Trust Your Instincts
At the end of the day, you should feel comfortable with the company you hire. Moving requires trust. If something feels unclear or rushed, ask for clarification.
A professional moving company should make you feel informed and confident, not pressured.
Why Experience and Transparency Matter
Choosing a moving company isn’t just about trucks and boxes. It’s about planning, accountability, and professionalism.
Master Movers has been serving the Portland area since 1992, helping customers with local, long-distance, commercial, storage, and junk removal services. Our goal is simple: provide clear communication, careful handling, and a moving experience that feels organized and manageable.
Whether you choose Master Movers or another provider, taking the time to research and ask the right questions can make all the difference.
Planning a Move in Portland?
If you’re preparing for a move and would like to discuss your options, we’re happy to help.
Contact Master Movers to request a free estimate and speak with a knowledgeable team member about your upcoming move.
Call 503.762.1288 or request your free estimate online today.