Hiring a moving company should make your relocation smoother and stress-free, but if you’re not careful, it can lead to costly moving scams and headaches. Unfortunately, the internet is filled with stories of fraudulent moving brokers and the unpleasant experiences of their victims. Instead of focusing on the many ways bad movers can swindle unsuspecting customers, this guide will equip you with actionable tips to ensure the moving company you hire is reputable and trustworthy. By following these steps, you can protect yourself and make your move a seamless experience.
Getting Reliable Quotes
The first step in finding a trustworthy moving company often starts online, but the search can be risky. Many websites offer “find a mover” services that collect quotes from various companies, but these platforms are often where fraudulent moving brokers prey on unsuspecting consumers. These brokers pose as middlemen, matching you with movers that may not be legitimate. Instead of relying on such services, start your search with personal recommendations. Ask friends, family, or coworkers if they’ve had positive experiences with a moving company. A recommendation from someone you trust is far more valuable than anonymous online reviews.
If you do turn to the internet, research each company thoroughly. Look for reviews on reputable platforms like the Better Business Bureau (BBB) and Google, and check for any patterns of complaints.
Verify Licenses and Tariff Numbers
Every legitimate moving company should have proper licensing, insurance, and Department of Transportation (DOT) registration. Here’s what to check for:
•DOT Number: For interstate movers, verify their DOT number using the Federal Motor Carrier Safety Administration’s (FMCSA) SAFER System. If they’re authorized to transport household goods, the “Cargo Carried” section will list “Household Goods.”
•State Licensing: In Oregon, for example, you can verify a mover’s licensing status through the state’s DOT page. Make sure the company complies with state regulations for household goods transportation.
•Tariff Number: Every moving company operates under a tariff, which outlines federal rules, rates, and classifications for the services they provide. While it’s uncommon for customers to ask for a tariff number, a reputable company should be able to provide it if requested. A company that hesitates or cannot provide this information is a red flag.
Visit Their Physical Location
If possible, check out the moving company’s physical office, especially if you’re hiring them for a local move. A legitimate mover will have a proper business address and an operational office.
What to look for:
•A clean and organized office is often a sign of professionalism.
•Employees on-site who can answer your questions and demonstrate transparency.
If the company doesn’t have a physical office or its location seems suspicious, proceed with caution. A lack of a legitimate business address is often a hallmark of fraudulent operators.
At Master Movers, for example, you can visit us at 4426 SE 122nd Ave. in Portland to see our facility and meet our team in person.
Understand the In-Home Estimate Process
Many scam stories involve companies providing estimates without conducting an in-home inspection. While this is generally a red flag, there are exceptions where legitimate movers may provide accurate estimates without visiting your home.
For example:
•Local Moves: If your move is local and doesn’t involve unusually large or heavy items, a detailed phone or email consultation may suffice. In such cases, the charges are typically based on actual time and tariff rates, ensuring transparency.
•Long-Distance Moves: For interstate moves, reputable companies often prefer in-home inspections. If you’re located too far away, they might coordinate with an affiliate to conduct the inspection for you. This ensures the estimate is accurate and tailored to your needs.
Beware of companies that:
•Only offer binding estimates over the internet without any physical inspection.
•Refuse to provide more than one contract option (such as a “not-to-exceed” contract) for your move.
To further vet an interstate mover, review their complaint history on the FMCSA’s website or check forums like MovingScam.com for customer experiences.
Watch for Red Flags
While you evaluate potential moving companies, keep an eye out for these warning signs of a scam:
•Upfront Deposits: Reputable movers typically don’t require large deposits before starting the move. Be wary of companies that demand significant upfront payments.
•Unrealistically Low Quotes: If a company’s quote is far lower than others, it may be too good to be true. Low quotes are often a tactic to lure customers before tacking on hidden fees.
•Lack of Branding: Legitimate movers have professional websites, branded trucks, and uniforms. A lack of branding can indicate a fly-by-night operation.
•Unclear Contracts: Always read the contract thoroughly. Vague terms, hidden fees, or refusal to provide a written agreement are major red flags.
Check Affiliations and Reputation
Reliable moving companies often belong to industry associations or have partnerships that reflect their professionalism. For instance:
•Membership in organizations like the American Moving & Storage Association (AMSA) or local industry groups is a sign of credibility.
•Positive reviews on trusted platforms like Yelp or Angie’s List can provide insight into the company’s customer service and reliability.
Hire Movers You Can Trust
At Master Movers, we’ve worked hard to build a reputation as a trustworthy and reliable moving company for both local and long-distance moves. Here’s what sets us apart:
•Transparent Pricing: We provide accurate estimates based on your specific moving needs, with no hidden fees or surprises.
•Licensed and Insured: We meet all state and federal licensing requirements, ensuring your belongings are in safe hands.
•Professional Staff: Our team is trained, experienced, and equipped with the right tools to handle your move efficiently and safely.
Moving is a significant life event, and choosing the right moving company can make all the difference. By taking steps to verify licensing, visiting physical offices, and understanding the estimate process, you can avoid scams and ensure a smooth transition to your new home.
Looking for a moving company you can trust? Contact Master Movers today to learn more about our services and commitment to excellence. Let us take the stress out of your move with professional, reliable, and transparent service.